Stop Employee Turnover from Eroding Your Retail Margins.
High churn is not a cost of doing business - it's a symptom of a broken training model. Gnowbe is the performance platform built for the unique pressures of retail, designed to build a confident, capable, and loyal frontline.
Trusted by Leading Brands
The Hidden Costs Draining Your Retail Profitability
Every shift, you're losing money to inconsistent training, low employee confidence, and preventable turnover. These aren't just HR problems; they are urgent operational liabilities.
Part-Time Churn
The annual turnover for part-time retail staff creates a constant, costly cycle of hiring and retraining.
Per Lost Employee
The true cost to replace a single associate, including lost productivity, hiring, and training time.
Find Training Ineffective
Nearly half of associates feel their training doesn't prepare them for the reality of the sales floor, leading to a critical confidence gap.
Backed by Data from the Intelligence Hub
These aren't just industry averages. Our Intelligence Hub analyzes millions of frontline interactions to uncover the real drivers of turnover and performance.
See the Research Behind the NumbersCalculate Your True Cost of Turnover
Don't let hidden costs erode your margins. Use our simple calculator to see the real financial impact of employee churn and the potential savings with Gnowbe.
The Old Way vs. The Gnowbe Way
Stop compromising between ineffective legacy systems and risky, informal training.
The Flawed Compromise
You're stuck between "black box" platforms that promise ROI but can't prove how, and "speed-focused" tools that risk a flood of low-quality, un-vetted content. Both leave you guessing and increase your risk.
The New Paradigm
The Gnowbe Performance Pipeline
We replace the black box with a transparent, verifiable path from learning to performance. For the first time, you can manage your L&D investment with the same confidence as your supply chain.
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Verifiable ROI: An auditable trail from investment to impact.
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Diagnostic Power: Pinpoint exactly where and why a learning initiative is failing.
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Strategic Optimization: Make surgical improvements, not blind guesses.
The Gnowbe Difference: The Intelligence Engine
Our competitors use AI to make content faster. We use it to make learning more effective. Our multi-agent system orchestrates content creation using decades of research in andragogy* to create a system that delivers value to every stakeholder.
*Andragogy: Like pedagogy, but for adults.
AI Value, Perceived by Persona
The same feature solves a different problem for each user, creating a virtuous cycle of value across your organization.
For the VP of Operations:
An Enterprise Analytics Engine that makes learning measurable and trackable, providing granular visibility into workforce progress and engagement.
For the Store Manager:
A Magic Creator that enables effortless content creation, helping managers align effectively with their workforce.
For the Sales Associate:
A Personal Study Buddy that acts as an interactive sparring partner for mastering content, providing instant answers and a safe space to practice.
A Capability Engine for Modern Retail
Gnowbe delivers tangible results by focusing on the things that matter most for your frontline: Confidence, Connection, and Capability.
Practice for Reality
Use our AI Role Play (via Study Buddy) to let associates practice handling difficult returns or upselling new promotions in a safe-to-fail environment, building real-world confidence.
Empower Your Managers
The AI Coaching Co-Pilot gives store managers data-driven insights to turn a 5-minute pre-shift huddle into a high-impact coaching session on sales targets.
Drive Strategic Alignment
Ensure every store is on brand. Push visual merchandising updates instantly and use Group Boards to verify implementation with photo proof from the field.
Onboard 40% Faster
Our AI Magic Creator turns your existing product guides and SOPs into engaging, mobile-first onboarding programs in seconds.
Track Performance, Not Just Clicks
Our Analytics Dashboard provides deep insights into skill acquisition and behavior change, proving the link to your retail KPIs like ATV and CSAT.
Integrate With Your Stack
Seamlessly connect with major platforms including SAP, IBM, and AWS. Gnowbe integrates with your existing HRIS and POS systems to automate user management and performance tracking.
Customer Success Story: City Holdings
"Gnowbe has helped us rapidly scale our training for 12,000 frontline service staff!"
Your Questions, Answered
What is the true cost of retail employee turnover?
The fully-loaded cost to replace a single frontline retail employee often exceeds $4,700. This figure includes direct costs like recruitment and hiring, as well as indirect costs like lost productivity, training time for the new hire, and supervisory time spent interviewing and onboarding.
Why is traditional LMS training so ineffective for retail staff?
Traditional Learning Management Systems (LMS) are typically desktop-first, making them inaccessible for busy, on-the-floor retail associates. This fundamental mismatch with the reality of deskless work leads to extremely low engagement (often below 15%). Gnowbe is a mobile-first platform designed to deliver bite-sized learning in the flow of work.
How does Gnowbe actually improve employee retention?
Gnowbe addresses the root causes of turnover: a lack of confidence and connection. Features like AI Role Play (via Study Buddy) allow employees to practice real-world scenarios in a safe environment, building genuine confidence. Collaborative features like Group Boards and peer feedback foster a sense of community, making employees feel heard and valued.
How long does it take to implement Gnowbe?
Our implementation process is designed for speed and efficiency. For most enterprise clients, Gnowbe can be configured and rolled out to your frontline teams in a matter of weeks, not months. Our dedicated customer success team partners with you every step of the way to ensure a smooth launch.
Ready to Build a More Profitable Retail Frontline?
Stop accepting turnover as a cost of doing business. Let us show you how Gnowbe connects learning directly to your bottom line. Book a personalized demo today.