Stop Employee Turnover from Eroding Your Brand Equity.
High churn is not a cost of doing business - it's a symptom of a broken training model. Gnowbe is the performance platform built for the unique pressures of hospitality, designed to create a confident, capable, and loyal frontline that elevates every guest experience.
Trusted by Leading Brands
The Hidden Costs Draining Your Guest Satisfaction Scores
Every shift, you're losing revenue to inconsistent service, low employee confidence, and preventable turnover. These aren't just HR problems; they are urgent brand and operational liabilities.
Annual Churn
The extreme turnover rate for hospitality staff creates a constant, costly cycle of hiring and retraining.
Per Lost Employee
The true cost to replace a single team member, including lost productivity, recruitment, and training time.
Feel Untrained
The majority of frontline workers feel they lack the right training to succeed, leading to a critical confidence gap at the point of service.
Backed by Data from the Intelligence Hub
These aren't just industry averages. Our Intelligence Hub analyzes millions of frontline interactions to uncover the real drivers of turnover and performance.
See the Research Behind the NumbersCalculate Your True Cost of Turnover
Don't let hidden costs damage your brand reputation and RevPAR. Use our simple calculator to see the real financial impact of employee churn and the potential savings with Gnowbe.
The Old Way vs. The Gnowbe Way
Stop compromising between ineffective legacy systems and risky, informal "shadowing."
The Flawed Compromise
You're stuck between "black box" platforms that promise ROI but can't prove how, and "speed-focused" tools that create content quickly but fail to build deep, service-oriented skills. Both leave you guessing and put your brand at risk.
The New Paradigm
The Gnowbe Performance Pipeline
We replace the black box with a transparent, verifiable path from learning to performance. For the first time, you can manage your brand experience with the same confidence as your booking system.
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Verifiable ROI: An auditable trail from investment to impact on KPIs like Guest Satisfaction, RevPAR, and employee retention.
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Diagnostic Power: Pinpoint exactly where and why a service standard is failing: knowledge, skill, or on-the-job behavior.
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Strategic Optimization: Make surgical improvements to training, not expensive, property-wide retraining mandates.
The Gnowbe Difference: The Intelligence Engine
Our competitors use AI to make content faster. We use it to make learning more effective and human. Our multi-agent system orchestrates content creation using decades of research in andragogy* to create a system that delivers value to every stakeholder.
*Andragogy: Like pedagogy, but for adults.
AI Value, Perceived by Persona
The same feature solves a different problem for each user, creating a virtuous cycle of value across your organization.
For the Regional Director:
An Enterprise Analytics Engine that makes learning measurable and trackable, providing granular visibility into workforce progress and engagement.
For the Hotel Manager:
A Magic Creator that enables effortless content creation, helping managers align effectively with their workforce.
For the Front Desk Agent:
A Personal Study Buddy that acts as an interactive sparring partner for mastering content, providing instant answers and a safe space to practice.
A Capability Engine for Modern Hospitality
Gnowbe delivers tangible results by focusing on the things that matter most for your frontline: Confidence, Connection, and Capability.
Practice for "Moments of Truth"
Use our AI Role Play (via Study Buddy) to let staff practice handling service recovery or managing an overbooking in a safe-to-fail environment, building real-world confidence.
Empower Your Managers
Turn every pre-shift briefing into a high-impact coaching session. The AI Coaching Co-Pilot gives managers the exact talking points to reinforce new standards.
Drive Service Alignment
Ensure every property delivers the same 5-star standard. Push critical service updates instantly and verify understanding across your global portfolio with Group Boards.
Onboard Faster & Better
Our AI Magic Creator turns your existing brand standards and SOPs into engaging, mobile-first onboarding programs in seconds, ensuring consistency from Day 1.
Track Competence, Not Clicks
Our Analytics Dashboard provides an auditable record of skill acquisition and behavior change, proving the link to your KPIs like CSAT, NPS, and RevPAR.
Integrate With Your Stack
Seamlessly connect with major platforms including SAP, IBM, and AWS. Gnowbe integrates with your existing HRIS and PMS systems to automate user management and performance tracking.
Customer Success Story: Hotel JEN by Shangri-La
"I am happy to share that Gnowbe is an extremely user-friendly learning platform... I could see how to bring microlearning courses in very quickly to complement the face-to-face trainings we are already doing."
Your Questions, Answered
How does this solve turnover if pay is the biggest issue?
While compensation is important, research shows that 94% of employees would stay at a company longer if it invested in their career development. Gnowbe provides that investment, offering clear paths for growth and building a culture of support that makes your property an employer of choice, even in a competitive labor market.
Our brand standards are very specific. Can AI handle that?
Absolutely. Gnowbe's AI is designed to be your co-pilot, not the pilot. You provide the specific source material - your brand standards, service playbooks, and SOPs - and our multi-agent system, using research in andragogy*, structures it into an effective, engaging learning experience. Your subject matter experts are always in control, ensuring brand consistency and accuracy.
*Andragogy: Like pedagogy, but for adults.
How is this different from our current Learning Management System (LMS)?
A traditional LMS is a system of record, designed for administrators to track course completions. Gnowbe is a system of performance, designed for the frontline to build and verify skills for the moments of truth. It's mobile-first, social, and built around an andragogy* of learning-by-doing, not passive content consumption.
*Andragogy: Like pedagogy, but for adults.
How do we train seasonal or temporary staff effectively?
Gnowbe is ideal for high-velocity hiring. New staff can complete essential, mobile-first onboarding before their first shift. Features like AI Magic Creator allow you to turn existing documents into training in seconds, while verifiable checklists ensure every new hire is competent in critical tasks before they interact with a guest.
Ready to Turn Your Frontline into a Competitive Advantage?
Stop leaving guest satisfaction to chance. Let us show you how Gnowbe connects learning directly to your bottom line. Book a personalized demo today.